Last updated: Date29/06/2023
1. Information We Collect
1.1 Personal Information
We may collect personal information from you when you voluntarily provide it to us, such as when you make a booking, sign up for our newsletter, contact us, or interact with our website. This may include, but is not limited to, your name, email address, phone number, billing information, and other relevant details.
1.2 Non-Personal Information
We may also collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, referring website, and browsing behaviour. This information is used to analyse trends, administer the site, track users’ movements around the site, and gather demographic information.
2. Use of Information
2.1 Personal Information
We may use the personal information you provide to us for the following purposes:
- To process and fulfil your bookings and reservations.
- To communicate with you regarding your bookings, inquiries, and customer support.
- To send you marketing communications and promotional offers if you have subscribed to our newsletter or provided consent.
- To personalize and improve your experience on our website.
- To protect the security and integrity of our website and services.
- To comply with legal obligations or enforce our terms and conditions.
2.2 Non-Personal Information
Non-personal information may be used for statistical analysis, website improvement, and marketing purposes. This information does not personally identify you and is aggregated to provide a better user experience.
3. Disclosure of Information
We may share your personal information in the following circumstances:
- With third-party service providers and partners who assist us in operating our website and providing our services.
- With affiliated companies, subsidiaries, and other trusted businesses for marketing and promotional purposes.
- In response to a legal request, such as a court order or government inquiry, or when necessary to protect our rights, property, or safety.
- In connection with a business transaction, such as a merger, sale, or transfer of assets, where your personal information may be transferred to the acquiring party.
- With your consent or as otherwise disclosed at the time of data collection.
4. Data Security
We employ industry-standard security measures to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Third-Party Links
Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
6. Your Choices
You have the right to access, update, correct, or delete your personal information in our records. You may also unsubscribe from our marketing communications at any time by following the instructions provided in the email or contacting us directly.
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.